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14 Nov 2023
Employee Retention | 2 min read

Attract and Retain Quality Talent in the Competitive Dallas Market

The thriving Dallas, Texas metropolitan area boasts a diverse range of businesses and industries ranging from technology and healthcare to energy. That’s part of why Dallas...  

25 Oct 2023
Employee Retention | 2 min read

How to Optimize your Candidate Quality

Attracting high-quality candidates is crucial for any organization seeking to build a talented and capable workforce. The quality of your candidates directly impacts the success...  

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12 Oct 2023
Employee Retention | 2 min read

The Detrimental Impact of Poor Candidate Experience on a Company's Brand

In today's competitive job market, attracting and retaining top talent is a crucial priority for businesses. While companies often focus on the candidate's suitability for a...  

10 Nov 2021
Employee Retention | 1 min read

How to Motivate Your Remote Employees & Temp Staff

To motivate remote and temporary employees, companies have everything they need to provide the necessary tools to help them do their job. Still, ultimately, it's up to leadership...  

10 Nov 2021
Employee Retention | 1 min read

Why Call Service Center Agents Will Still Outperform Automated Options

In one of the many unforeseeable outcomes of the ongoing pandemic, the lockdowns over the past year have accelerated the shift to greater automation in certain sectors. Lenders,...  

16 Sep 2021
Employee Retention | 1 min read

The Employment Numbers We’ve All Been Waiting For

The numbers are in, and they continue to look great. According to the U.S. Labor Department, employers hired the most workers in nearly a year in July 2021 and continued to raise...  

26 May 2021
Employee Retention | 2 min read

Call Center Trends for Spring 2021

When many companies went remote in 2020, consumers and businesses alike were forced to adapt to new environments and challenges. Consumers became worried throughout the year with...  

06 Nov 2019

20/20 Vision: Focus on Your Retention Strategies

When the labor market is tight, finding methods that can help you retain top talent is essential. For every skilled worker you keep onboard, you eliminate the need to recruit for...